me778 Frequently Asked Questions

The minimum age to play on me778 is 21 years old. This is a firm requirement under Philippine law and PAGCOR regulations. me778 verifies your age during registration and again before processing your first withdrawal. Accounts found to belong to players under 21 are immediately closed and all funds are handled according to PAGCOR policy.

For KYC verification on me778, you will need to submit a clear photo or scan of one government-issued Philippine ID — such as a PhilSys National ID, UMID, passport, or driver's license. A selfie holding the ID may also be requested. KYC is required before your first withdrawal. The review typically takes 1 to 2 business days after document submission.

No. me778 allows only one account per person. Opening duplicate accounts is a violation of the me778 Terms and Conditions and may result in all related accounts being permanently closed with balances forfeited. If you have accidentally created a duplicate account, contact the me778 support team via live chat immediately to resolve the situation.

On the me778 login page, click "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent to your number. Enter the OTP, then create a new password. If you no longer have access to your registered mobile number, contact the me778 support team via live chat with your account details and a valid ID for manual verification.

To close your me778 account, contact the support team via 24/7 live chat or email [email protected] and request account closure. Any remaining verified balance will be returned to your registered payment method after identity verification. If you want to close your account due to problem gambling concerns, the me778 team can also activate a self-exclusion instead — which may be a better option.

Log in to your me778 account, go to the Deposit section, and select GCash. Enter the amount you wish to deposit and confirm. You will be redirected to the GCash payment screen to authorise the transaction using your GCash PIN or biometric login. Once GCash confirms the payment, your me778 wallet is credited instantly — usually within seconds.

The minimum deposit on me778 is ₱100. This applies to GCash, Maya/PayMaya, GrabPay, and most bank transfer methods including BPI, BDO, and Metrobank. Some specific promotions may require a higher minimum deposit to qualify for a bonus. Check the relevant promotion's terms page inside the me778 platform for the applicable minimum.

For verified me778 accounts, GCash withdrawals are typically processed within 30 minutes during normal operating hours. In some cases — particularly for first-time withdrawals or accounts pending KYC review — processing may take up to 24 hours. me778 does not charge a withdrawal fee for GCash, though your GCash wallet's own limits and terms apply.

As a general rule, me778 processes withdrawals to the same payment method used for your most recent deposit — this is a standard anti-money-laundering practice. If your deposit method is unavailable for withdrawal (e.g., 7-Eleven CLiQQ cash-in), contact the me778 support team to discuss alternative verified withdrawal options linked to your identity.

me778 does not charge its own fees for deposits or withdrawals. However, your payment provider — GCash, Maya, BDO, BPI, Metrobank, or others — may apply their own transaction fees or conversion charges, particularly for bank transfers. Check your payment provider's current fee schedule. Any provider fees are deducted by the provider, not by me778.

me778 supports Philippine bank transfers via InstaPay and PesoNet, which covers most major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, and others. InstaPay transfers are near-instant; PesoNet transfers are processed within one banking day. Select your bank from the me778 deposit screen and follow the transfer instructions provided.

me778 offers hundreds of slot titles from leading providers including JILI Games, PG Soft, Pragmatic Play, Habanero, and Spadegaming. Popular titles among Filipino players include JILI's Fortune Gems, Crazy777, and Mega Ace. You can filter slots by provider, volatility, or RTP inside the me778 Slot section. All slots use certified RNG engines for fair, random outcomes.

me778's live casino section includes live baccarat, live roulette, live blackjack, live dragon tiger, and Sic Bo — all streamed in real-time from professional dealer studios. The Vivo Live section features additional live game formats. Games run 24/7, and Filipino-speaking tables are available during peak hours. Stakes range from low-limit recreational tables up to high-roller VIP rooms.

No. All RNG-based games on me778 — slots, bingo, table game simulations — use independently certified Random Number Generators from licensed game providers. Live dealer games are operated in audited studios with physical game elements (real cards, real wheels). me778 operates under a PAGCOR license, which includes mandatory game fairness requirements. RTP percentages for each slot are available in the game's info panel.

Yes. The me778 platform is fully optimised for mobile browsers on both Android and iOS devices. There is no app download required — simply open me778.org in your mobile browser (Chrome on Android, Safari on iOS) and the site adapts automatically to your screen size. All games, including live casino and slots, run smoothly on modern smartphones with a stable internet connection.

Yes. me778's sports betting section covers PBA (Philippine Basketball Association) games, NBA, international basketball leagues, football (including Premier League and La Liga), boxing, UFC/MMA, and other sports popular in the Philippines. Pre-match and live in-play betting are both available. Odds are displayed in decimal format and update in real time during live events.

me778 offers a welcome bonus for new players on their first deposit. The specific bonus amount, percentage match, and any free spins included are displayed on the me778 promotions page at the time of your registration. Welcome bonus terms vary — always check the wagering requirement (rollover), qualifying game types, and expiry date before claiming. Bonuses are credited to your me778 wallet upon qualifying deposit.

A wagering requirement (also called a rollover) is the number of times you must bet bonus funds before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before bonus winnings become withdrawable cash. The specific requirement for each me778 promotion is listed on that promotion's individual terms page.

Current me778 reload and cashback promotions are listed inside the Promotions section of the platform after you log in. Most bonuses are automatically credited when you make a qualifying deposit or reach the required play volume within the promotion period. Some bonuses may require you to opt in first — check each promotion's instructions. Bonuses not claimed within their validity window expire without compensation.

Yes. me778 operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government-mandated regulator of gaming in the Philippines. PAGCOR licensing means me778 is subject to regular audits, player fund segregation requirements, responsible gaming standards, and fair play rules. You can verify PAGCOR's licensing framework at the official PAGCOR website.

Log in to me778, go to Account Settings, and open the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits, wagering limits, session time reminders, or a cooling-off period. All reductions take effect immediately. Increases to limits have a mandatory 24-hour delay. For self-exclusion, confirm via OTP and contact the me778 live chat team to finalise the request.

Self-exclusion is a tool that permanently or indefinitely blocks you from accessing your me778 account, depositing, and placing bets. It is designed for players who feel they need a serious break from gambling. To request self-exclusion on me778, contact the 24/7 live chat support team or email [email protected]. Self-exclusion takes effect within 24 hours of your request being confirmed and processed by the team.

The fastest way to reach me778 support is via the 24/7 live chat available inside the me778 platform after login — average response time is under 2 minutes during Philippine peak hours. You can also email the support team at [email protected] (plain text address — not a clickable link). Filipino-speaking agents are on duty around the clock for account, payment, and gaming queries.